Get updates from the maker of the software or hardware Many companies provide free software and driver updates for their products. HP and Compaq computers come with a wide variety of hardware components and software titles provided by HP partners.
If you are having an issue with a software title or hardware device driver and you cannot find an update from HP, try looking at the product manufacturer's website. Do not install BIOS updates from the motherboard manufacturer's website.
Doing so can prevent the computer from accepting an HP System Recovery. Product manufacturers provide technologies used on many HP and Compaq computers. Many hardware component manufacturers have their own website with driver downloads. You can find information about your computer hardware from the product specifications for your computer model.
Search the HP Customer Support website using the name of your computer model plus the word specifications. The following list provides links to manufacturer sites that provide hardware that go into HP computers: Downloads can be found in the support section. Intel Download Center in English. Microsoft Windows, Microsoft software, and many hardware drivers: Microsoft Download Center in English. You can also use Windows Update.
Find and download software or drivers from the hardware manufacturer. Unless otherwise specified, HP does not support software that did not originally come with the computer because the product is changed to a configuration that HP did not design.
See your warranty for details. Also, do not upgrade or downgrade an operating system without first finding compatible drivers for all the components on your computer. If you must change the operating system, burn a recovery disc set to restore the computer if compatibility problems occur. Find the names of the various hardware components on your computer.
The most important component is the chipset because it can drive many of the onboard components such as network, sound, and even video. You can find the name and manufacturer of many components on the product specifications for your computer model.
Search for your computer model plus the word specifications at the top of this page. Then, check the manufacturer's website for the driver. Find and install the latest chipset driver package for the new operating system. The chipset contains core driver functionality for onboard components such as sound and networking. If your computer does not have an Internet connection, download the chipset from another computer and save it to a CD or USB storage device to transfer it to your computer.
For more help on where to find chipsets and other downloads, see the preceding section, Getting updates from the maker of the software or hardware.
After you have found and installed the chipset, download and install the latest drivers for any components that are not functioning. For example, if you do not hear any sound from your computer and it uses Realtek high-definition audio, download and install a new high-definition sound driver from either Microsoft or Realtek's website.
If drivers are unavailable and the hardware component is not working, you might need to replace the component. For example, if you changed your operating system from Windows Vista to Linux and a Linux sound driver is not available, install a sound card and driver that is compatible with Linux.
Many driver version numbers can be found using Device Manager. In Windows, search for and open Device Manager. Double-click the name of the component, and then click the Driver tab in the properties window. To find the software version number, click Help, then click About. The location of the version number varies for some software.
Turn off the computer and wait five seconds. For some computers built in and later with UEFI environment, press the power button and immediately press the Esc key repeatedly to open the Startup menu.
For most computers built from to , press the power button and immediately press the F10 key repeatedly. For some computers built before , press the power button and immediately press the F1 key repeatedly.