We do not disable consoles. Just ban them from Live. I will update as more information comes in. We only ban them from LIVE. I suspect the support people were reading from some outdated or incorrect documentation. Whatever information the support people had was totally incorrect and I will take care of that separately.
He has offered to look into my case, hopefully this can be resolved. Third and fourth updates written by Eric Smith: Also, an Xbox owner that has admitted to modding his console claims that he has not been banned. This is due to the TV trying to find the input when the console went into error mode.
There are even more posts on this topic on Xbox. When they attempt to contact Xbox Support, they are treated with the same attitude. I have a modded console that updated just fine with the last live update. All in all, quite a successful update Microsoft. No official word on this though. The console was tampered with and they are looking into how.
I knew he tampered with it! The things that he described, I have nowhere near the capabilities to do. He said that while there are people who do that intentionally, some people get caught up in it unintentionally. Besides the case intrusions, there was signs of the ODD Optical Disk Drive being moved and installed with a custom firmware.
This is a scenario that happens though, as in, someone mods their Xbox, returns it, and it gets put back out on the shelf. This is always a possibility. On Friday I received my copy of Dirt 3 for Xbox in the mail. Please install to connect to Xbox Live. E66 Contact Xbox Support for more information. I retried the update process a few more times with the same outcome. I eventually decided that I should do as the message asks and call the Xbox Support line.
This is where the madness began. I called and was greeted by a very helpful person who asked me what my issue was. They were great and very eager to help, going through the steps of where I bought the console and those necessary steps, right up until the point where I mentioned the E66 error code. This is happening because you modified your console and are trying to connect to Xbox Live, which violates the terms of service.
I asked him to elaborate on what he meant by modifying my console. Just know that we have a system in place that does multiple checks and that is how we KNOW that your console has a software modification. It happens when the system determines that you have been using these modifications.
Without this check, your console is permanently banned. I asked them if there was any other way for them to check. There was no doubt in their mind that I had modified my console and nothing I could say would change that. I demanded to speak to one as this was an outrageous claim. At this point, I just wanted to understand why the software would flag my unmodified console. I suggested that the Policy and Enforcement department might be behind this and he immediately confirmed that fact.
I asked for all of his information name, reference number, etc so that I could have that information for the callback. He asked for my gamertag and then told me that he was transferring me and did so before telling me his name. I asked her to pull up his data that he assured me was in the file; only to find out that his notes were, but not his data.
So here I am, back at the start; almost two hours later and even more confused than I was at the start. She told me that I would be best to wait for that callback to happen and we ended the call there. Throughout my entire conversation with Xbox Support on the phone, I had been tweeting the outrageous claims that they had been making.
Suddenly, tweets started to come in from people having the same problem. Not just the new slims either. We will update as the story develops. What would you do in a situation like this? The fact that this was a targeted effort towards console modifiers that ended up hurting regular consumers without any credit from Microsoft is the worst part of this.
Imagine that you are suddenly accused of criminal acts and told that you cannot use your console anymore without any explanation.
This is crazy, especially when you have done nothing wrong? Have you heard of anything like this before?