Please read these terms and conditions carefully to be sure that you understand them. To help you to understand these terms and conditions we have included a summary which tells you the important bits. We are registered under the laws of England and Wales, and our company number is The best way to contact us is through the Contact Us facility on the Site.
Alternatively you can contact us by Email at support venntro. What we expect from you You must be over 18 years of age to use our Service. The Service is for the personal use of individual members only and may not be used in connection with any business. There are also a number of rules about what you cannot post on the Site and what you may use the Services for. These rules are set out in the Terms and are designed to help protect the safety and security of members and to ensure that everyone can enjoy the Services.
Sharing your profile across other sites in the same network Your information will be shared with members of sites in the same network as the site you have joined. This sharing of information with sites in the same network is done in order to improve your chances of making a connection. It is therefore a very important part of the Service that your profile can be accessed via the other sites in the same network.
Similarly once you have registered you will be able to access and see the profiles of members who have signed up to one of our other sites in the same network. This increases the number of profiles that you can see and who can see you than would otherwise be the case if we limited your profile to this Site.
Free and Paid Membership You may sign up for the Services for free or you may subscribe to the Services as a paying member. A number of features of the Services will however only be available to you when you are a paying member. Changes to these Terms and Conditions We will not make any changes to these Terms and Conditions that might have a negative impact on the Services or your enjoyment of them including any price increases unless we have first informed you in writing of the proposed changes and given you a reasonable opportunity to termination your contract with us prior to those changes coming into effect.
Cancellation You may cancel or terminate your contract with us at any time as set out in Paragraph 6 of these Terms and Conditions although in some circumstances that termination will not take effect until your contract is due for renewal.
Depending on when you cancel or terminate you may be entitled to a refund as set out in Paragraph 5 of the Terms. Auto-Renewal When you take out a subscription, it will normally be set up to automatically renew on a regular basis.
You can cancel these automatic renewals at any time before we take the next payment through our Site or by contacting us. Deleting or removing your profile We will delete your profile at any time on request. The best way of doing this is through our Site but alternatively you may contact our Customer Services team at support venntro.
We may retain certain parts of your information even after we have deleted your profile where that is necessary for law enforcement or fraud prevention reasons — for example where fraud is suspected and in order to process refunds and chargebacks.
In these circumstances your details will not be accessible to other members. Cancelling or terminating your contract with us does not automatically delete your profile although you will be prompted to do so during the cancellation or termination process.
Deletion of your profile must be done separately through the Site or by contacting us. Staying Safe We hope that you will enjoy using our Service. We have put in place measures to try to ensure that everyone on our site is genuine and not involved in fraudulent activities.
You should however be very careful about the information that you share with other members and take steps to ensure that who you are dealing with is who they say they are. Please use caution and common sense when using the Site and the Service. Once you have completed your online registration procedure, your membership has been activated and you have entered into a legally binding contract for the provision of this Service.
To receive the Service upon your membership being activated, you hereby expressly consent to us providing you with the Services in the statutory 14 day cancellation period.
You are responsible for making any arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and that they comply with them. By using the Site, you consent to such processing and you warrant that all data provided by you is correct. Sharing your information with our other websites in the same network To improve the opportunity to find a dating partner, the Service is offered and accessible through a number of other websites in addition to the Site which are in the same network as the Site.
By registering with the Site you acknowledge and accept that all Content that you post to the Site will be searchable and available to users of the Service who access it via different websites in the same network as the Site. You further acknowledge and accept that other members of the Service that you may view and communicate with via the Service may have registered with and accessed the Service through a number of different websites in the same network.
These websites may include all those operated by Venntro Media Group or any subsidiary of Venntro Media Group including, but not limited to, Woowise Ltd.
Deleting your information We will delete your profile at any time on request from you. The best way of doing this is through our Site but alternatively you may contact our Customer Services team. We recognise that you may decide to terminate your contract with us but maintain your profile on the site. This will obviously make rejoining the site much easier should you subsequently decide to. For this reason when you cancel or terminate your contract your profile will not be automatically deleted at the end of the cancellation or termination process.
You will however be clearly given an option to delete your profile during this cancellation or termination process. If you sign up for the Service but are prohibited from doing so, for example because you are too young, then your membership will be invalid.
By using the site, you agree to abide by these Terms. The Service is for the personal use of individual members only and may not be used in connection with any commercial endeavours.
Your registration for use of the Service is personal to you and you cannot transfer or sub-licence the right to use the Service without our prior written permission.
This price list is part of your contract with us. Your agreement to subscribe for any additional features shall be referred to herein as your "Subscription". Automatic Renewal Unless stated otherwise, when your current Subscription expires, your Subscription will automatically be renewed for the same Subscription term that you originally purchased, e.
Subscription fees will not increase for the duration of your Subscription, despite any overall price changes that we may make. You will be billed for your renewal when your current Subscription term expires. Special Offers and Promotions We may from time to time run special offers or promotions. If you qualify for any special offer or promotion then the value of any special offer or promotion will be deducted from the cost of membership for the initial Subscription period.
Offer codes can only be used when paying online with a credit or debit card. When such offer or promotion expires, the standard rate will apply to any subsequent automatic payments.
Member ID and Password You agree to keep your Member ID and password "Login" confidential at all times, to take reasonable steps to prevent others from obtaining your Login, and to log off from your account at the end of each session. We reserve the right to disable any Login, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with the provisions of these Terms.
You are responsible for all fees relating to activities conducted using your Login prior to the time that you notify us of unauthorised use of your Login.
Venntro Media Group shall not be liable for any loss or damage arising from your failure to comply with these provisions. Fraudulent Transactions In the event of any claim that your payment card has been used without your permission or any other fraudulent use of payment cards, we will assist the bank and police authorities with any investigations including providing them with all the details used to register associated profiles, card authentication and any communications through or related to the Site either with Venntro Media Group or other members.
False fraudulent use claims, however may result you being added to a card blacklist which will affect your future card purchases. Denying a purchase that you have made is illegal and may result in legal action towards you, which can lead to prosecution, fines and impairment of your credit rating. Cooling off period Under the Consumer Contracts Information, Cancellation and Additional Charges Regulations "Regulations" you may cancel your order for the Services within an initial fourteen day cooling off period "Cooling Off Period".
During the Cooling Off Period only, notice of cancellation may be given by completing and sending to us by email or post the model cancellation form. You can locate the model cancellation form on the Site by clicking on "Site Membership" under the "Account" tab.
Alternatively you may cancel your Subscription during the Cooling Off Period by giving us notice in writing, addressed to our postal address, by email to support venntro. Please note that if you are calling from a mobile, charges may apply. If charges apply, your network service provider should let you know using a recorded message before your call is connected.
If you cancel within the Cooling Off Period, we will provide you with a refund within fourteen days of your notice. We will reimburse you by the same means of payment as you used for the initial transaction. Cancelling your subscription You may terminate your Subscription with us before your next renewal date. Cancellation may only be requested by completing the online cancellation process on the Site. You may begin this process by clicking on the "Cancel subscription" button on the "Site Membership" page accessed under the "Account" tab on the Site.
A request for cancellation under this clause does not give rise to a refund for any unused amounts of Subscription fees paid. These Extras may be purchased for you or as a gift for another member. The description and the costs of each Extra are set out clearly on the Site. When purchasing any Extras, those details, together with these Terms, form the terms of a contract between you and Venntro Media Group for provision of such Extras.
Extras are paid for by a virtual account of credits "Credits" , linked to your account for the Service. You may elect to purchase additional Credits at any time by using the payment methods included on the Site.
Any top up of your account with Credits is a contract between you and Venntro Media Group for the provision of Credits, which may be used to purchase Extras. Once purchased, Credits may only be used for purchasing Extras and are not refundable in any circumstance.
If you have a Subscription with us, you will have the option to purchase bolt-ons at an additional cost. Unless stated otherwise, bolt-ons will be re-billed on a monthly basis until you instruct otherwise by using the settings on the Site or until your membership of the Service is terminated for any reason. All such rights of Venntro Media Group are hereby asserted and reserved.
Your Use of our Intellectual Property Rights By way of example and without limitation, you shall not: We are entitled but not obliged to review and delete any content, messages, photos, video profiles and profiles collectively, "Content" that in our sole judgment violate these Terms or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of other members. You are solely responsible for the Content that you upload, create, send, publish or display hereinafter, "post" on the Site, or transmit to other members.
We will not be responsible, or liable to any third party, for the Content or accuracy of the Content posted by you on the Site. We reserve the right to disclose your identity to any third party who claims that any Content posted by you on the Site constitutes a violation of their Intellectual Property Rights, or of their right to privacy. By posting Content to any public area of the Site, you automatically grant, and you represent and agree that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, disclose and distribute such information and Content and to prepare derivative works of, or incorporate into other works, such information and Content, and to grant and authorise sub-licenses of the foregoing for all purpose connected to operating and promoting the Site, associated websites operated by Venntro Media Group, and the Service.
Your actions that may lead us to terminate your Membership We are entitled to investigate and revoke a person's membership if a member has misused the Service or the Site, or behaved in a way which could be regarded as inappropriate or whose conduct is unlawful or illegal or prohibited by these Terms. You agree that you shall not post any Content to the Site that by way of example and without limitation, although specific exclusions may apply in relation to the Site in question: