Tel We provide the service on an "as is" basis and cannot guarantee that the service will be uninterrupted or error-free, or will achieve particular results.
Who can use the site? You must be over 18 and you must not have been convicted of or currently be charged with any offence or are subject to any court order, police investigation, formal caution or similar specifically relating to fraud, assault, violence, sexual misconduct or harassment. Types of membership You may use the site for free as a guest or as a member, however some features are only available to members who have purchased a valid subscription package Subscribers.
The most important feature that is only available to Subscribers is the ability to contact other members using the site's built in email and messaging systems. Cancellation and refunds Refunds will only be made against your first payment to us. Please see our Refund Policy below for details on eligibility. Auto renewal When you take out a subscription, it will normally be set up by default to automatically renew on a regular basis. You can cancel this whenever you choose to although we recommend doing so at least 48 hours in advance , provided you do so prior to a payment being made by following the instructions on the Subscription Status page.
Please note, your automatic renewal agreement will be cancelled by us without notice if you have not logged in to the service for 12 months or longer.
Any applicable discount will then be lost. Safety Online dating should be a fun and safe experience. We do our best to ensure users are genuine but you must take responsibility at all times for your own safety. In particular, we would draw your attention to the following advice: Never give any money or any item of value to anyone who contacts you through the site.
Please read our Safe Dating Guide for more information on the do's and don'ts of online dating. Cancel your membership whenever you wish. Abide by our rules at all times. Notify us if you become aware of any other user of the site who is acting inappropriately or not in accordance with these rules. Use the site in any way that might breach any applicable law, regulation or code of conduct. Include any false, misleading, offensive or sexually explicit content. Include or attempt to include any contact details including your surname in your username, profile headline, profile or in any introductory messages.
Include or attempt to indicate your subscription status or log in details in your profile. Use, or attempt to use the site for any commercial purposes. Use any payment method that you are not legally entitled to use. Use any material that is subject to copyright restrictions. Include or attempt to include any links to other websites. User Content and information TDL is not the publisher of user content, therefore it is your sole responsibility to decide what information you include in your profile or any communication you may have with other users.
Please remember that publicly visible information is just that! We will never divulge any of your personal details to another user. We may amend or remove all or part of your profile at our sole discretion. Subject to any consents you may have given, we reserve the right to use all or any part of your profile to help promote the service as we see fit. As well as seeing profiles from the site you join, you will also be able to see profiles from some of our other sites and vice versa.
For a complete list of the sites that we allow you to see other profiles from, please see our Network Sites list in the definitions section below. We do not verify the accuracy of any information included in a user's profile, therefore you should always exercise caution and carry out your own validation before meeting someone in person, or passing on your contact details to them. We always try to delete any offensive or inappropriate material as soon as we are aware of it.
If you spot anything we have missed, please tell us. TDL Content All logos, graphics, images etc on the site are our or our partners intellectual property, and as such you may not use them for any purpose outside the intended scope of the site.
Eligibility to use the Site and the Services The Services are intended for adult Users to communicate with each other online and you must be over 18 years of age to become a Member, Subscriber or User. If you have been charged with or convicted of any offence or are subject to any court order, police investigation, formal caution or similar specifically relating to fraud, assault, violence, sexual misconduct or harassment you cannot use the Services.
You may not seek to use the Site or the Services for any commercial purposes. We reserve the right to refuse any application to become a Member or Subscriber. You will not become a Member or Subscriber until you receive email confirmation from us, and we may retract any such membership or subscription at any stage at our sole discretion. Back to top of page 3. Membership and Subscriptions You may remove your profile or cancel your subscription at any time see section 10 Termination below for further detail.
If you do not cancel your subscription and you paid for the subscription by card, we will automatically renew it when it is about to expire. Automatic renewal transactions may be processed up to 24 hours before your existing subscription expires, so if you do want to cancel your automatic renewal we recommend that you do so at least 48 hours prior to the expiry date. You can read more about the advantages of automatic renewal here. If you cancel your initial subscription, then you may be eligible for a full or partial refund.
Safety and Security Our experienced vetting team checks all new User profiles and updates to them for inappropriate content and tries to identify and remove possible scammers from the Site. However, we are not in a position to verify the identity of Users or the accuracy of User Content, nor can we guarantee that our vetting processes will spot all inappropriate User Content. You should therefore not assume that any User Content is accurate or that another User is who he or she claims to be.
It is up to you to take appropriate steps to investigate User Content before you take any action based on it. We will not be liable for false or misleading statements by other Users. When arranging to meet another person through use of the Services, you must take appropriate precautions and follow the safety guidelines in our Safe Dating Guide. Any such meetings are at your own risk. You alone are responsible for ensuring that your interaction with other Users is lawful.
You are responsible for the acts or omissions of any third parties who use your identification information or account, whether fraudulent or not. You agree to indemnify us against any claims of this kind.
We will not be liable if your identity is used by someone else. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a username or password. In such case you should immediately amend your password. Although we cannot control what may happen between Users if they decide to meet in person, you should notify us via our report abuse page if you encounter any behaviour that might reasonably be expected to represent a threat to other Users.
Any such reports will be treated in confidence and investigated by a senior member of our customer support team. If it is deemed necessary we may at our sole discretion elect to warn the other User or to suspend or delete his or her profile.
If you experience a serious incident when meeting another User such as a physical attack or assault or suspect that another User is missing after meeting someone through the Services or otherwise you are advised to contact the police immediately and let our customer support team know via our report abuse page. Except as described in paragraph 4. Your obligations in agreeing to use the Site and the Services You agree that you will not: Photographic content that will be publicly viewable is further subject to the terms and conditions noted on the photo upload page; publish content including photos that directly or indirectly alludes to child pornography or attempts to solicit communication with or on behalf of any person under the age of 18; include in your profile or any other information you post on the Site or in any communications you make through the Site to another User who has not previously contacted you, any information that enables you to be personally identified or contacted other than through the Services , including but not limited to your last name, postal or email address or telephone number or another website address where such information about you can be found.
You agree to comply with any guidelines or requirements on our Site as well as any reasonable request or instructions by us in connection with the Services. You must ensure that all contact and payment information e.
You must notify us in writing immediately if you become aware of any inappropriate behaviour in connection with the Services including if you believe that material belonging to a third party has been posted on the Site by another User in breach of copyright. Click here to report inappropriate behaviour or suspicious profiles to the customer support team.
TDL does not verify the accuracy or truth of any information published by Users. You should therefore conduct your own independent investigations to verify the accuracy of User Content published or sent by other Users and be careful when dealing with other Users see also section 4 Safety and Security above.
We do ask Users to notify us of inappropriate User Content. You acknowledge that such notification may take place and that we may take steps outlined in these Terms in respect of such information which comes to our attention if it relates to User Content published or sent by you. We reserve the right not to accept or to suspend, redact or remove from the Site and the Services all or part of any profile or any other User Content for any reason and, if we do so, we will not enter into correspondence with you regarding the suitability of such User Content.
We assume no responsibility for the deletion of or failure to store your User Content, including profile details and photographs. Further, you must ensure that you save any messages you wish to keep. We reserve the right to permanently delete messages and other User Content after any period stated under the heading "How do I delete my profile?
TDL cannot guarantee that offensive or inappropriate material will be removed or deleted from the Site in every case, but any failure to do so in a particular case will not affect our right to remove or delete similar material in subsequent cases. Back to top of page 7. Proprietary Information and Content The Site and the Services contain or use information and content including marks, logos, graphics, images, photographs, animation, videos, text and software that are the intellectual property of our partners, other Users and us.
Your right of use is strictly limited to accessing, downloading, printing and reproducing such information or content for your own personal, private and non-commercial use of the Services within the scope of these Terms.