Why my status is not updated to premium? Your premium membership is associated with the account you used for registering to Hola when you started the membership. As long as you are signed in, using that account, you appear as a premium user. Sing in to your account For example, if you registered with your Google account and you are using your Facebook account, Hola will not recognize you as a premium user The email you received from Hola after starting your subscription indicates which account is associated with your membership If you used PayPal to pay for your membership, it may take few minutes for the membership status to get updated If you have a premium membership but still do not see that in your status, take the following steps: If you are not sure which account to use, refer to the email message you received from Hola when you started your subscription.
Check the 'Premium Membership' section for your membership status: If it shows beside 'Active Until' a future date, it means your membership is valid through that date If it reads 'You don't have a Premium subscription.
Already a Premium member? Try logging out and logging with a different email address and check the My Account page again. For example, if you signed in using your Google's account, log out and try to sign in with your Facebook account, or your email address. Hola service is provided for each platform individually.
Therefore, you need to purchase a separate membership for each platform where Hola is to be used. If the problem is not resolved, send us an email along with the invoice Is it possible to pay for premium without automatically recurring payments? If you'd like to manually buy each subscription period monthly, yearly separately, you can do the following: Go to the Premium page and start a monthly or annual premium membership After completing the payment process, go to your account's page Follow the instructions to turn off auto-renewal How do I keep Hola's version updated to the latest version?
We update Hola often with bug fixes and new features. We keep your version of Hola automatically updated. Android and iOS users: Ensure that you keep automatic updates on Which information should I provide to Hola when reporting a problem? If you have gone through the above troubleshooting steps and are still facing problems, send us a bug report , and include as much of the following information as you can: The platform you are using Hola on Your Operating System: Purchase invoice, if the question is related to your premium membership Note: I have problems with Hola on Firefox: Some old versions of Hola for Firefox, which were installed from the Mozilla Add-ons store, don't get automatically updated to the newest version of Hola Uninstall the current Hola you have, and go to Hola's website , click 'Start' to get the latest version of Hola.
I can't install the Hola client exe Try the following: Go to Hola and click 'Start' Your antivirus or firewall might be blocking the Hola installation. You can try to temporarily disable them at your risk and re-try to install Hola, to see if that fixes the problem.
Verify that you have service pack 3 installed Ensure that your browser is up to date How do I uninstall Hola? You can uninstall Hola as follows: This does not uninstall the Hola client from your PC; to remove the client, carry out the steps below Hola Firefox extension: This does not uninstall the Hola client from your PC, to remove the client, carry out the steps below Hola client for Windows: Quit the Hola client then drag the Hola client from 'Applications' to 'Trash'.
To request a new verification link, visit my account , sign in, and then resend a verification link If you are still unable to verify your email address within 48 hours, please send us an email I have feedback or an idea for Hola! We love to hear your feedback and ideas. Send us an email! Android troubleshooting When does my device contribute to the Hola peer network? When you are not using your device so that you always have the fastest speed at your fingertips When your device is NOT roaming When your device is connected to an electricity source so that you always have all the battery power you need You can read here more about community powered Peer-to-Peer VPN Will my cellular plan be used by the Hola peer network?
We prefer to use WiFi! We may use very limited cellular data and we won't use while roaming How can I clear my browsing history? You can also set Hola to clear the browsing history every time you exit Hola by selecting the check box 'Clear history on exit' at the top of the list How do I use the Hola VPN built-in browser? Hola VPN app comes with a built-in browser which allows you to access any website from any country. Click the country flag from the top of the screen to change the Hola browser IP internet address to the country you want to virtually browse from.
Once you pick a country, enter the website you want to browse to in the address bar. You will be virtually browsing from the country you selected To see a list of popular sites in your country, click the Hola browser's address bar from the home screen. From that list, you can select the site you want to browse to, and the country you want to browse the site from Hola VPN helps to make the internet faster, more open, and cheaper to operate. We cannot provide support for a specific domain or service.
For example, if you are looking for the Wikipedia app which you might not be able to download if blocked by your government , search for 'Wikipedia APK download' this is the application's installation file Once the APK is downloaded, click it to start the installation If you get a message that you can't install non-Market apps, see How to enable non-Play apps Once installed, go back to Hola app, and open the desired app Bug report To report a problem on Android, follow these steps: The Hola accelerator is an extension that helps you to stream videos better with faster start time, and less buffering Hola change GPS location Enable 'Developer options' manually On some devices the app would not be able to enable the 'Developer options'.
As a result the app would not function properly. Please see the following to manually enable the 'Developer options' Go to your device's 'Settings' Scroll down to 'About' and enter it In 'About' keep clicking on the 'Build number' until you see 'You are now a developer' You have activated the 'Developer options'! Scroll down to 'Allow mock locations' and turn it on Please note: Hola is the first community powered Peer-to-Peer VPN, where users help each other make the information on the web accessible for everyone again.
We take great care to be able to provide you this service while protecting your privacy, security, and personal information. Hola is very easy to setup one click , and is free and ad-free for PC and Mac users. It is useful for seeing how a website looks like from a certain country, for more secure browsing, for overcoming government censorship e. Go to a website you would like to use, click Hola's extension icon in your browser, and select the country from which you would like to access the site.
Hola will switch your IP your internet address to the country you selected, so that you are virtually browsing from that country. Alternatively, you can click the Hola extension from any page, and enter a website you would like to access, then select the country. If you purchased a Hola premium account and wish to get a refund, please send us the email address with which you signed up to our service. Why do I get a Hola popup on some websites, asking if I want to access this page using Hola?
When Hola identifies a webpage that many people in your country access by using Hola, Hola assumes that you may want to access this page via Hola as well. You can click 'unlock' to access the page via Hola, or click 'x' to continue browsing normally. Based on your decision, Hola will create a rule that you can change afterwards. Hola does not support these platforms. For a list of recommended complementary services that support these platforms, go to our recommendation page.
While surfing the Internet, you are constantly being tracked by the sites you visit which products are you browsing? You are probed and sniffed, and thus open to identity theft. Changing your IP when accessing sites is an extended measure in addition to your browser's 'incognito mode'. The combination between these two measures means that others cannot get information from your browser and cannot track requests coming from your IP as belonging to you.
Depending on the proxy rule you choose, Hola will also encrypt some or all of your traffic, making you even more secure from outside sniffing.
How does Hola make its network more secure? Hola works on various levels to ensure a high level of security: We also run occasional vulnerability bounty programs, to have our products and networks analyzed by external researchers Hola's networks are not attractive to people or entities with malicious intent, because we can see the real origin and destination of each request, so that if a cyber criminal were to use the Hola network, the cyber's criminal information may be passed on to the authorities.
Some VPN networks don't see both ends of the connection, and thus are much more attractive for these uses Hola has zero-tolerance for misuse of its network, and will cooperate with the authorities on any such conduct On May 27th a group of researchers "Adios" found several vulnerabilities with the Hola client. Within hours Hola patched those and updated the network.
In addition, we reviewed and modified our security architecture, hired an external security audit from one of the 'big 4' auditors, and have also appointed our Chief Security Officer. Every technology may be vulnerable to misuse. For example, home WiFi access points may be hacked into by passersby, and used for illegal activity.
Hola is a P2P product. P2P architecture has its own challenges, and Hola works to minimize those challenges whether through several methods: If you are concerned about P2P technology, you should uninstall Hola.
How does Hola ensure the legitimate use of its consumer network? Hola regularly monitors the consumer network for traces of misuse or security breaches. In addition, architecture modifications allow Hola to see the origin of each request, thus if a cyber criminal were to use the Hola network, the cyber's criminal information may be passed on to the authorities.
This makes Hola un-attractive to abusers. Some VPN networks don't see both ends of the connection, and are therefore much more attractive for these uses. How does Hola ensure the legitimate use of its commercial network? Hola allows only legitimate businesses to use the commercial network for legitimate business uses. This makes Hola unattractive to abusers. Some VPN networks that don't see both ends of the connection, and are therefore much more attractive for these uses.
Why does Hola need the various permissions for the Chrome extension and the Android app? To route your traffic through other IPs, Hola must act as a proxy for your data, thus requiring various data permissions We only ask for the permissions we need for the app to work best More details about the required Android permissions can be found below.
Hola allows you to launch, from within the Hola app, apps you installed in your device Identity: